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True North Dashboard Methodology and Navigations Tips

The True North Dashboard contains eight domains: Quality, Health, Engagement, Cost, People, Finances, Transparency and HealthInsight Programs. Each domain includes important measures identified by HealthInsight leadership.

For the Quality, Health, Engagement, Cost and People domains, the True North Dashboard includes current and historical data by state and provides comparison with the national benchmarks. The HealthInsight Management Corporation Board of Trustees developed target goals for each of these measures.

Each measure has a standardized structure:

  • The title indicates the category of measures (e.g. healthcare-associated infections).
  • It also includes the distinction of whether lower rates are better (e.g. lower rate of depression is better) or higher rates are better (e.g. higher rate of physical activity is better). Users of this dashboard need to pay attention to this distinction to correctly interpret the graphics.
  • The title also includes the data source for the set of measures.

Comparison Methodology

HealthInsight uses publicly available national benchmarks approved by national accredited bodies, such as the Centers for Medicare & Medicaid Services, National Committee for Quality Assurance, Centers for Disease Control and Prevention, and the Agency for Healthcare Research and Quality.

The dashboard uses a symbolic scheme to compare each HealthInsight state or the whole organization and the national benchmark. A green check mark (Green Check Mark Symbol) is used when the state score is lower than the national score for measures where lower is better, and a higher score than the national score for measures where higher is better. When the compared states perform worse than the national score, a red diamond symbol (Red Diamond Symbol) is used. When the difference between the state and national score is not statistically different, a circle symbol (Black Disc Symbol) is used.

Target Methodology

Target rates were identified either on the most current national benchmark or predetermined percent change improvement. When a state performs worse than the national benchmark, the national benchmark score is used as the target score. When a state performs better than the national benchmark, it means this state has reached the goal and, therefore, the state score is used as the target score. For selected measures where national benchmarks were not available or not applicable, we used predetermined percent change improvement instead of the target goal that was defined by HealthInsight leadership. In order to see what percent of change was used in the calculation, hover over the star to see the percent change under the "Target Goal".

Navigation Instructions

The dashboard pages can be accessed either by clicking on the numbered tabs at the top of the dashboard (Quality1, Quality2, Health1, Health2) or by using the quick access buttons within the dashboard. To access the pages for a specific domain, use the start page diagram and click on the hand icon. This will take you to the first page displaying comparisons to national benchmarks. This page has several quick access buttons:

  • To drill down to the next page, click on the button on the bottom right of the page "Drill down".
  • To access the data dictionary of displayed measures, click on the "Go to data dictionary" button at the top right of the page.
  • To access links to the data sources, click on the "Go to data source links" button at the top right of the page.
  • To go back to the start diagram page, click on the "Start page" button.
  • To go back to the previous page, you can either click on the previous tab or click on the "Start page" button and go back to the first domain page.
  • The "Start page" button is available both on the top left and bottom right of each page.

Throughout the dashboard, hovering over the graphs or symbols will display a tooltip with more information.

For questions, please contact Dana Hawes at