Summer 2015
Welcome to the HealtHIE Nevada Chronicle!

In this newsletter, you will find updates on projects, participants, endeavors, events and upgrades, as well as helpful health information technology information in the news. We are happy to assist you with health resources, and look forward to meeting your needs for many years to come.

The HealtHIE Nevada Team
HIE version 2.0 coming to HealtHIE Nevada

In case you hadn't heard, HealtHIE Nevada has been working over the last year to plan and update the software that makes the HIE run. HIE 2.0 will bring with it some exciting changes and improvements. Among them will be a new master patient index with an improved matching algorithm that will help reduce the incidence of duplicate patient records. Another more obvious and immediate improvement will be the replacement of the Virtual Health Record (VHR) with the Community Patient Profile (CPP). The CPP will offer users an improved and updated user interface that will be easier to navigate, thus saving physicians and staff time finding the information they need to support patients.
We are working hard to make the transition to HIE 2.0 as seamless as possible for our end users. However, to make the complete mo ve from the VHR to the CPP, there are a couple of important things you need to know about.
  1. All users will be required to have a unique email address. In the past, the use of an email address has not been required for access, and as a result, not all users have an email address on file. To use the CPP, new user names and passwords will be issued to all users. These usernames and passwords will require a unique email from all participants. In the coming weeks, HIE project managers will be reaching out to contacts at participating offices to verify the user information on file and make relevant updates, to include requesting an email address from all users.
  2. Users will have to go through training for access to the CPP. The CPP is new and different and we want to make sure all of our users are equipped to use the features and functionality to their greatest potential. To facilitate this, we will require that all users participate in training before being granted access. Once we have confirmed user information and obtained unique email addresses for participants, HIE staff will reach out to share training and education schedules.  
Please be watching for emails and phone calls from HealtHIE Nevada in the coming weeks to prepare you for HIE 2.0! Through the end of the year you will be hearing more about additional changes and improvements coming to your existing HealtHIE Nevada services. 

Connecting across the divide: How a trailblazer's use of HIT is putting a different kind of spotlight on Las Vegas health care

A winner of the 2014 Distinguished Nevadan in Healthcare award, Tina (Alicea) Drago is no stranger to cutting-edge technology. Long before her current role as CEO of First Person Care Clinics in Las Vegas, she started the International Aircraft Support Group, a defense contractor focused on military preparedness and technology integration.
Drago eventually focused on health care, and quickly recognized the lack of quality primary care and preventative community health centers in Las Vegas, especially for the most vulnerable population -- the medically underserved, uninsured and underinsured. She seized the opportunity to create a business that would reshape health care on a local level while putting it in a national spotlight by leaping to the forefront of technology.
Read more of Ms. Drago's story here.  For more HealtHIE Nevada testimonials, click here.
How to use your HIE Support Desk staff

HealtHIE Nevada Support Desk staff members are available to HIE participants who need assistance with HealtHIE Nevada services. Our normal hours of fully staffed, live support are Monday through Friday, 8 a.m. to 5 p.m. PST. Currently, participating users or facilities have two options for contacting support: 
  • Option 1:  Email! For non-urgent issues, we recommend sending an email to Remember when sending email not to include patient information.  
  • Option 2: Phone! For urgent requests or requests that involve patient health information, please call us at 855-484-3443 and select Menu Option 1. 
All support requests, regardless of how they are received, are assigned a Support Desk ticket and are responded to based on the severity of the issue. Support Desk tickets are tracked and logged until resolution of the issue, regardless of when it is received. Urgent issues received after live support hours are addressed as soon as possible by on-call staff. Non-urgent requests made after live support hours (nights/weekends) are responded to as soon as possible the next business day. 
HealtHIE Nevada seeking support specialist

Do you know someone who has customer service skills, is tech-savvy and has experience in the health care system? HealthInsight is looking for a support specialist who can provide outstanding service and support to community health care providers who participate in HealtHIE Nevada. This is a great entry-level opportunity for someone who wants to gain extensive experience in health information technology across a range of health care settings. For more information and application information, click here.
Using HIEs to Identify Vulnerable Populations

Health information technology (HIT) is at a unique place in history. We now have the capability to identify vulnerable populations who are at risk for chronic or life-threatening diseases and help mitigate the risk of disease through the use of communication and early intervention. Health information exchanges (HIEs) can provide a vital role by gathering pertinent demographic and clinical data regarding these populations and can help curate outreach efforts. Click the following links to read more: Part 1 | Part 2
Sept. 17
HIE Summer User Group Meeting. Noon to 1 p.m., Las Vegas, Reno and virtually. We welcome you and any HIE users in your practice to our summer user group meeting, where we will discuss HIE 2.0 updates, the go-live date, training and education schedules, support updates and website changes. Registration information coming shortly.

Sept. 17-18
2015 Nevada Cancer Control Summit. Joe Crowley Student Union, University of Nevada, Reno. The summit combines two days and multiple disciplines for a robust and diverse conference experience. Click here for more information and to register.

Oct. 27
2015 Nevada Health Care Forum. Tuscany Suites and Casino, Las Vegas. This year's symposium will focus on a broad range of topics, including the national impact of health care reform and evolution on the industry and Nevadans, health care quality, nursing issues and practice, big data and transparency, Medicaid expansion, health insurance exchanges and value-based efforts. Click here for more information and to register.
Current Participants

Each month, participation in the HIE increases, as more and more health care settings see the value in HealtHIE Nevada's
Services. As participation grows, so does the volume and validity of your data.

Check out who is already part of the HIE!
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the HIE? If so, please click below,
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HealtHIE Nevada is a private, nonprofit, community-based organization dedicated to connecting the Nevada health care community by providing real-time, secure and accurate exchanges of clinical information to improve the quality and continuum of health care for the patient. Management of HealtHIE Nevada and its services are performed by HealthInsight, a recognized leader in quality improvement; transparency and public reporting; health information technology programs; health care system delivery and payment reform efforts; and human factors science research and application. Learn more about HealtHIE Nevada at


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Contact Erick Maddox