What do you do when your child comes home with a report card? Do you celebrate the A's or do you narrow in on the F's? If you're like most people, you probably narrow in on the F's. It is common for our rational brains to focus on problem areas, and problem solving in health care is no different.
In their book, "Switch: How to Change Things When Change is Hard," Dan and Chip Heath promote an idea called "bright spots." The idea is to look for instances of success in order to learn what is working so it can be applied to areas that are struggling. The report card is an example from their book. The Heaths contend that during times of great change, there will never be a perfect report card. However, there will be successes. In the example, the A is a bright spot, a success. Parents may zero in on the F, but what can they learn from the A that can help improve the F? And, how does this apply to health care?