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Top 5 Insights from the HealthInsight Annual Quality Conference

Change Agents LAN

Over the past few weeks, HealthInsight held its Annual Quality Conference, Be the Change: Strategies for Health Care Transformation, in five communities in New Mexico, Nevada, Oregon and Utah. This one-day event brought together health care providers from all settings of care to learn strategies for improving care from patient and family experts, peers and local leaders. Here are a few insights from the conference:

  1. Keynote speaker Tiffany Christensen: Tiffany Christensen, patient advocate, national patient and family engagement expert and author, captivated the audience with her own personal health care journey. As a two-time, double lung transplant patient, Tiffany learned the importance of playing an active role in her own care. She shared strategies for engaging and activating patients, using a shared language and avoiding burnout as a provider of care. Her powerful and humorous presentation demonstrated the critical need to help patients and families participate in their own care.
  2. The secret to a happy workplace: Burnout is a real issue in health care. It is a syndrome characterized by emotional exhaustion that results in depersonalization and decreased personal accomplishment at work. Should we accept burnout as an inevitable feature of work in health care? No. In this presentation, staff from HealthInsight presented a theory of Positive Psychology that says that our inner state is impacted not just by the work environment but by our perceptions and mindset—things we often have more control over. ,The session described and tried out the use of research-based exercises such as a gratitude journal or thank-you letter to evoke a more resilient and responsive view of our circumstances.
  3. Thriving in the new health care environment: HealthInsight’s senior leadership spoke at each event to address how new and ongoing health care initiatives across the nation impact health care providers and patients in each state. They highlighted the alternative payment movement, the importance of data and patient engagement and strategies for succeeding in these areas.
  4. Shared experiences and best practices by the audience: Throughout the day, the speakers guided participants in discussing aspects of the presentation topics and sharing what is working for them as well as barriers they are experiencing. These exchanges brought out innovative tactics applicable to all settings of care.
  5. Becoming a change agent: At the conclusion of the event, audience members were challenged to identify a small test of change to implement by the following Tuesday. Action changes things, and without it, we stay in the same place and accept things as they are. Audience members left with strategies for better care and plan for improvement.
To get more information and download presentation slides, visit healthinsight.org/changeagents. Please plan to join us in 2017 for next HealthInsight Annual Quality Conference. Dates will be announced in the spring.
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