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Plenary Sessions

Thriving in the New Health Care Landscape

Speaker:  Sarah Woolsey, Medical Director, HealthInsight Utah
Learning objectives:
By attending this session, participants will be able to:

  • Discover how new and ongoing health care initiatives across the nation impact health care providers and patients and how the community can prepare for these changes
  • Identify opportunities for change within their own setting and a plan for action
  • Identify resources for learning more, among colleagues and the HealthInsight team

Presentation:

Partnering with Patients: A Bed's Eye View

Speaker: Tiffany Christensen, National Patient and Family Engagement Specialist, Author
Learning objectives:  By attending this session, participants will be able to:

  • Illustrate the patient perspective of the current health care experience
  • Sketch the four Guiding Principles of Patient and Family Centered Care
  • Explore using Safety Communication Strategies as a shared language for patients and families

Positive Psychology – Applications to Innovation and Improvement

Speaker: Joan Gallegos, Project Manager, HealthInsight Utah
Learning objectives: By attending this session, participants will be able to:

  • Discover key findings from the emerging field of positive psychology and implications for reducing burn out in health care
  • Identify one specific resiliency-building technique
  • Have a toolkit for enhancing resiliency in their workplace

Presentation:

Afternoon Breakout Sessions

Special Session: End-of-Life Training "How to Have the Talk: Discussing serious news with empathic communication skills and conducting goals of care conversations about life sustaining treatments"

Speaker: Shaida Talebreza, MD, Medical Director for Inspiration Hospice, Geriatrician & Palliative Care Specialist for the George E. Wahlen Salt Lake City Veterans Affairs Medical Center and Associate Professor of Geriatric Medicine at the University of Utah
Learning objectives: By attending this session, participants will be able to:

  • Describe the steps involved in delivering serious news
  • Demonstrate ability to use a communication skills technique in their practice
  • Describe the difference between Advance Directive and POLST forms
  • Describe the steps involved in a goals of care conversation about life sustaining treatments

Session description: Free training opportunity for local physicians, nurses, social workers, chaplains and other health care providers to learn end of life care conversation techniques, including words that work and helpful tool that provide conversation structure. Dr. Talebreza will teach empathic conversation skills that help with discussing serious news and eliciting patient treatment preferences.

Presentations:

The Quality Improvement Process, PDSA Cycles and Other Things You Should Know

Speaker: David Cook, Operations Director, HealthInsight Utah
Learning objectives: By attending this session, participants will be able to:

  • Recognize the need for a symmetric approach to quality improvement initiatives
  • Summarize the components of successful quality improvement projects
  • Outline a quality improvement project for use within your organization

Presentation:

Implementing and Improving Depression Screenings in the Primary Care Setting

Speaker: Janet Tennison, PhD Project Manager, HealthInsight Utah
Learning objectives: By attending this session, participants will be able to:

  • Increase their understanding of how to implement depression screenings in the primary care setting
  • Understand the importance of continuously monitoring patients' depressive symptoms to attain remission

Presentation:

The Patient-Centered Data Home: Ensuring Quality Care Across State Lines

Speaker: Teresa Rivera, CEO, Utah Health Information Network
Learning objectives: By attending this session, participants will be able to understand how the Patient-Centered Data Home (PCDH) functions, and its potential to improve care coordination and quality for patients who need acute-care services outside their home state.
This session will explore the policy and technical framework underpinning the PCDH exchange, including:

  • How the participating health information exchanges (HIEs) addressed issues such as differing data use agreements and patient consent models
  • Development of an alert message standard that enables communication among the three HIEs
  • How the HIEs identify patients from outside their service area, and route alerts to patients' "home" HIE
  • Handling alerts for patients who do not have records in their "home" HIE's master patient index and queries for patients who have opted out of HIE participation

Presentation:

Utah's Data Transparency Efforts: Unlocking the Secrets of Cost and Quality to Drive Value

Speakers: Rita Hanover, Sr. Health Care Analyst, HealthInsight Utah & Wyatt Packer, Vice President of Operations, HealthInsight Utah
Learning objectives: By attending this session, participants will be able to:

  • Learn about the current initiatives, both local and national, involving transparency of cost and quality data in Utah
  • Recognize how these initiatives will provide value to Utah patients and consumers and spread this insight to patients
  • Understand how data transparency may impact clinicians, care teams and system stakeholders
  • Understand how transparency reports may reflect the quality and value of care they deliver

Presentation:

Why Isn't PFE Working? – Finding the Missing Puzzle Pieces

Speaker: Tiffany Christensen, Patient Advocate at Duke University Hospital, Author and National Speaker
Learning objectives: By attending this session, participants will be able to:

  • Identify gaps in current patient engagement best practices
  • Address impact burnout/current health care culture has on ability to partner with patients and families
  • Formulate concrete next steps for co-designing improvement efforts with patients and families

Improving Sepsis Care in Utah: Tools, Successes, Challenges and the Road Ahead

Speaker: Tim Nelson, Project Manager, HealthInsight Utah & Linda Egbert, Project Manager, HealthInsight Utah
Learning objectives: By attending this session, participants will be able to:

  • Describe the latest evidence-based care for patients with severe sepsis and septic shock
  • Relate challenges/successes and  options (e.g., tools and technology) to facilitate early diagnosis and treatment of sepsis
  • Apply successful quality improvement  techniques to improve sepsis care processes

Presentation:

Thriving in the New Health Care Landscape

Speaker: Deborah Huber, Executive Director, HealthInsight Nevada

Positive Psychology – Applications to Innovation and Improvement

Speaker: Gayle Allenback, Health Care Analyst, HealthInsight Nevada
Learning objectives: By attending this session, participants will be able to:

  • Discover key findings from the emerging field of positive psychology and implications for reducing burn out in health care
  • Identify one specific resiliency-building technique
  • Have a toolkit for enhancing resiliency in their workplace

Presentation:

If you would like a copy of the following presentations, please email Communications Manager Jennifer Land at jland@healthinsight.org.

  • "Partnering with Patients: A Bed's Eye View" by Tiffany Christensen
  • "Engaging Patients and Families from the Bedside to the Boardroom" by Libby Hoy
  • "The Conversation Project: One Conversation Can Make the Difference" by the Rev. Rosemary Lloyd

View photos from the event.

Thriving in the New Health Care Landscape

Speaker: Deborah Huber, Executive Director, HealthInsight Nevada

If you would like a copy of the following presentations, please email Communications Manager Jennifer Land at jland@healthinsight.org.

  • "Partnering with Patients: A Bed's Eye View" by Tiffany Christensen
  • "Engaging Patients and Families from the Bedside to the Boardroom" by Libby Hoy
  • "The Conversation Project: One Conversation Can Make the Difference" by the Rev. Rosemary Lloyd

Welcome and Opening Remarks

Speaker: Margy Wienbar, Executive Director, HealthInsight New Mexico

Presentation:

Partnering with Patients: A Bed's Eye View

Speaker: Tiffany Christensen, National Patient and Family Engagement Specialist, Author
Learning Objectives: By attending this session, participants will be able to:

  • Illustrate the patient perspective of the current health care experience
  • Sketch the four Guiding Principles of Patient and Family Centered Care
  • Explore using Safety Communication Strategies as a shared language for patients and families

Thriving in the New Health Care Landscape

Speaker: Marc Bennett, President and CEO, HealthInsight
Learning objectives: By attending this session, participants will be able to:

  • Discover how new and ongoing health care initiatives across the nation impact health care providers and patients and how the community can prepare for these changes
  • Identify opportunities for change within their own setting and a plan for action
  • Identify resources for learning more, among colleagues and the HealthInsight team

Presentation:

Joy in Medical Work: From Personal to Practice Transformation

Speaker: Jennifer K. Phillips, MD, University of New Mexico Department of Family and Community Medicine
Learning Objectives: By attending this session, participants will:

  • Contemplate what creates joy in medical practice and learn how efficiency and humanism in medicine can increase joy.
  • Learn how to successfully transform a medical practice into a highly functional and joyful team where high level care can be delivered.
  • Understand the value of addressing the social determinants of health in medical practice which brings even more meaning and effectiveness to the practice of medicine.

Presentation:

Making Change Workshop 1: Try Out Teach-back: A Tool to Improve Patient Outcomes by Confirming Understanding

Speakers: Remona Benally, Project Manager, HealthInsight New Mexico; Ryan Harmon, Project Manager, HealthInsight New Mexico; HealthInsight Team
Learning Objectives: By attending this session, participants will be able to:

  • Describe the teach-back method of communication
  • Demonstrate how to perform teach-back using the "Ask, Tell, Ask" format
  • Illustrate how the teach-back communication tool can be used in different situations

Making Change Workshop 2: PDSA: Learning from Success and Learning from Failure

Speakers: Anne Timmins, Quality Improvement Operations Director, HealthInsight New Mexico; Susan Yelton, Project Manager, HealthInsight New Mexico; HealthInsight Team
Learning Objectives: By attending this session, participants will be able to:

  • Explain why a PDSA cycle helps in testing changes
  • Demonstrate the use of a PDSA cycle in quality improvement work
  • Give examples of relevant use of data to test change and demonstrate improvement

View photos from the event.

Plenary Sessions

Partnering with Patients: A Bed's Eye View

Speaker: Tiffany Christensen, National Patient and Family Engagement Specialist, Author
Learning Objectives: By attending this session, participants will be able to:

  • Illustrate the patient perspective of the current health care experience
  • Sketch the four Guiding Principles of Patient and Family Centered Care
  • Explore using Safety Communication Strategies as a shared language for patients and families
Presentation:

Thriving in the New Health Care Landscape

Speaker: Marc Bennett, President and CEO, HealthInsight
Learning Objectives: By attending this session, participants will be able to:

  • Discover how new and ongoing health care initiatives across the nation impact health care providers and patients and how the community can prepare for these changes
  • Identify opportunities for change within their own setting and a plan for action
  • Identify resources for learning more, among colleagues and the HealthInsight team

Presentation:

Positive Psychology - Applications to Innovation and Improvement

Speakers: Nicole O'Kane, PharmD, Clinical Director, HealthInsight Oregon & Rebekah Bally, Facilitation & Improvement Specialist, Oregon Health Care Quality Corporation (Q Corp)
Learning Objectives: By attending this session, participants will be able to:

  • Discover key findings from the emerging field of positive psychology and implications for reducing burn out in health care
  • Identify one specific resiliency-building technique
  • Have a toolkit for enhancing resiliency in their workplace

Presentation:

Breakout Sessions

Why Isn't Patient and Family Engagement Working? Finding the Missing Puzzle Pieces

Speaker: Tiffany Christensen, National Patient and Family Engagement Specialist, Author
Learning Objectives: By attending this session, participants will be able to:

  • Identify gaps in current patient engagement best practices
  • Address impact burnout/current health care culture has on ability to partner with patients and families
  • Formulate concrete next steps for co-designing improvement efforts with patients and families
Presentation:

Community Coordination to Improve Transitions of Care

Facilitator: Jennifer Wright, Project Coordination, HealthInsight Oregon
Panelists: Mark Stevens, Division Chief of Mobile Integrated Healthcare, Tualatin Valley Fire & Rescue; Kristine Schill, Nursing Supervisor, Portland Clinic East; & Stacie Shelton, Transitions Care Coordinator, FamilyCare

Learning Objectives: By attending this session, participants will be able to:

  • Explain how a physician office can implement and use transition of care management codes to reduce readmissions
  • Describe how an integrated mobile health program improves transitions of care
  • Discuss ways county offices and payers can work together to improve care coordination

Presentation:

Taking a Second Step: Behavioral Health within Our Healthcare System

Speaker: Chris Bouneff, Executive Director, National Alliance on Mental Illness (NAMI) Oregon
Learning Objectives: By attending this session, participants will be able to:

  • Describe continuing barriers to improving and integrating behavioral health care with general health care
  • Identify recent system-level achievements that foster integration-the first step
  • Capitalize on "step two" opportunities to improve access and quality of behavioral health in multiple settings

Presentation:

Safe Opioid Therapy Management: A Panel Discussion with Clinical Pharmacists

Speakers: Laura Chan, Clinical Pharmacist, PharmD, The Portland Clinic; Rachel Vossen, PharmD, Ambulatory Care Pharmacist, Jackson Care Connect; & Nicole O'Kane, PharmD, Clinical Director, HealthInsight Oregon
Learning Objectives: By attending this session, participants will be able to:

  • Summarize the role of pharmacists in combatting the opioid epidemic
  • Identify and access resources to drive safer prescribing, dispensing, storage and use of opioids
  • Outline effective strategies to provide safe opioid therapy management in different health care settings

Presentation:

Total Cost of Care in Action!

Speakers: Meredith Roberts Tomasi, Senior Director of Programs and Operations, Q Corp, & Douglas Rupp, Senior Health Care Analyst, Q Corp
Learning Objectives: By attending this session, participants will be able to:

  • Describe what Total Cost of Care is and why it is important
  • Distinguish between the measures that go into Total Cost of Care
  • Explore how to use Total Cost of Care Reports with primary care practices to make actionable improvements

Presentation: