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Change Agents Agenda

TimeTopic
8:00 a.m. Registration and Networking
8:30 a.m. Welcome and Opening Remarks 
Juliana Preston, Executive Director, HealthInsight Utah
8:45 – 9:45 a.m. Thriving in the New Health Care Landscape
Sarah Woolsey, MD, Medical Director, HealthInsight Utah
9:45 – 10:00 a.m. Break/Networking
10:00 – 11:15 a.m. Partnering with Patients: A Bed's Eye View
Tiffany Christensen, National Patient and Family Engagement Specialist, Author
11:15 – 11:55 a.m. Positive Psychology – Applications to Innovation and Improvement
Joan Gallegos, Project Manager, HealthInsight Utah
11:55 a.m. – Noon Plenary Closing Remarks
David Cook, Operations Director, HealthInsight Utah
Noon – 1:00 p.m. Lunch
Office Hours/Networking/Poster Session
Sign up to meet in person with your HealthInsight contact to discuss any topic or receive support on quality improvement activities.
1:00 – 1:15 p.m. Break
Afternoon Breakout Sessions
1:15 – 4:00 p.m. Special Session: End-of-Life Training
How to have "The Talk:" Discussing serious news with empathic communication skills and conducting goals of care conversations about life sustaining treatments
Shaida Talebreza, MD, Medical Director for Inspiration Hospice, Geriatrician & Palliative Care Specialist for the George E. Wahlen Salt Lake City Veterans Affairs Medical Center and Associate Professor of Geriatric Medicine at the University of Utah
1:15 – 2:15 p.m. Breakout Sessions Session 1: The Quality Improvement Process, PDSA Cycles and Other Things You Should Know
David Cook, Operations Director, HealthInsight Utah

Session 2: Implementing and Improving Depression Screenings in the Primary Care Setting
Janet Tennison PhD, Project Manager, HealthInsight Utah

Session 3: The Patient-Centered Data Home: Ensuring Quality Care Across State Lines

Teresa Rivera, CEO, Utah Health Information Network
2:15 – 2:30 p.m. Break
2:30 – 3:30 p.m. Breakout Sessions Session 1: Utah's Data Transparency Efforts: Unlocking the Secrets of Cost and Quality to Drive Value
Rita Hanover, Sr Health Care Analyst, HealthInsight Utah &
Wyatt Packer, Vice President of Operations, HealthInsight Utah

Session 2: Why Isn't PFE Working? – Finding the Missing Puzzle Pieces
Tiffany Christensen, National Patient and Family Engagement Specialist, Author

Session 3: Improving Sepsis Care in Utah: Tools, Successes, Challenges and the Road Ahead
Tim Nelson, Project Manager, HealthInsight Utah &
Linda Egbert, Project Manager, HealthInsight Utah
3:30 – 4:00 p.m. What Will You Do by Next Tuesday?
4:00 p.m. Adjourn
** This agenda is subject to change.**
TimeTopic
8:00 a.m. Registration and Networking
8:30 a.m. Welcome and Opening Remarks 
Kevin Kennedy, Senior Vice President of Corporate Operations, HealthInsight
8:45 – 9:45 a.m. Thriving in the New Health Care Landscape
Deborah Huber, Executive Director, HealthInsight Nevada
9:45 – 10:00 a.m. Break/Networking
10:00 – 11:15 a.m. Partnering with Patients: A Bed's Eye View
Tiffany Christensen, National Patient and Family Engagement Specialist, Author
11:15 – 11:55 a.m. Positive Psychology – Applications to Innovation and Improvement
Gayle Allenback, Health Care Analyst, HealthInsight Nevada
11:55 a.m. – Noon Plenary Closing Remarks
Jackie Buttaccio, Quality Improvement Director of Operations, HealthInsight Nevada
Noon – 1:00 p.m. Lunch and Networking
1 – 1:50 p.m. The Conversation Project: One Conversation Can Make the Difference
The Rev. Rosemary Lloyd, The Conversation Project
2:05 - 2:45 p.m. Panel: Engaging with Patients and Families
Facilitated by: Tiffany Christensen, National Patient and Family Engagement Specialist, Author
2:45 - 3 p.m. What will you do by next Tuesday?
Closing Remarks and Adjourn
Kevin Kennedy, Senior Vice President of Corporate Operations, HealthInsight
** This agenda is subject to change.**
TimeTopic
8:00 a.m. Registration and Networking
8:30 a.m. Welcome and Opening Remarks 
Kevin Kennedy, Senior Vice President of Corporate Operations, HealthInsight
8:45 – 9:45 a.m. Thriving in the New Health Care Landscape
Deborah Huber, Executive Director, HealthInsight Nevada
9:45 – 10:00 a.m. Break/Networking
10:00 – 11:15 a.m. Engaging Patients and Families from the Bedside to the Boardroom
Lindsey Bourne, Director of Networks and Curriculum, Patient & Family Centered Care Partners (PFCC)
11:15 – 11:55 a.m. Positive Psychology – Applications to Innovation and Improvement
Gayle Allenback, Health Care Analyst, HealthInsight Nevada
11:55 a.m. – Noon Plenary Closing Remarks
Jackie Buttaccio, Quality Improvement Director of Operations, HealthInsight Nevada
Noon – 1:00 p.m. Lunch and Networking
1 – 1:50 p.m. The Conversation Project: One Conversation Can Make the Difference
The Rev. Rosemary Lloyd, The Conversation Project
2:05 - 2:45 p.m. Panel: Engaging with Patients and Families
Facilitated by: Eileen Colen, Outreach Director, HealthInsight Nevada
2:45 - 3 p.m. What will you do by next Tuesday?
Closing Remarks and Adjourn

Kevin Kennedy, Senior Vice President of Corporate Operations, HealthInsight
** This agenda is subject to change.**
TimeTopic
9:00 – 9:30 a.m. Registration and Networking
9:30 – 9:45 a.m. Welcome and Opening Remarks
Margy Wienbar, Executive Director, HealthInsight New Mexico
9:45 – 11:00 a.m. Partnering with Patients: A Bed's Eye View
Tiffany Christensen, National Patient and Family Engagement Specialist, Author
11:00 – 11:15 a.m. Break and Networking
11:15 a.m. – 12:15 p.m. Thriving in the New Health Care Landscape
Marc Bennett, President and CEO, HealthInsight
12:15 – 1:00 p.m. Lunch - Provided
1:00 – 2:00 p.m. Joy in Medical Work: From Personal to Practice Transformation
Jennifer Phillips, MD, Associate Professor, University of New Mexico School of Medicine Department of Family and Community Medicine, Vice Chair for Clinical Services, Medical Director for the UNM Family Medicine Clinic
2:00 – 2:45 p.m. Making Change Workshop 1: Try Teach Back: A Tool to Improve Patient Outcomes by Confirming Understanding
Remona Benally, Project Manager, HealthInsight New Mexico and Ryan Harmon, Project Manager, HealthInsight New Mexico HealthInsight Team
2:45 - 3:00 p.m. Break and Networking
3:00 - 3:45 p.m. Making Change Workshop 2: PDSA: Learning from Success and Learning from Failure
Anne Timmins BChD, MPH, Quality Improvement Operations Director, HealthInsight New Mexico and Susan Yelton, MA, Project Manager, HealthInsight New Mexico
3:45 - 4:00 p.m. Action Planning and Evaluations
HealthInsight Team
4:00 p.m. Adjourn
** This agenda is subject to change.**
TimeTopic
8:30 a.m. Registration and Networking
9:00 a.m. Welcome and Opening Remarks
Mylia Christensen, Executive Director, HealthInsight Oregon and Oregon Health Care Quality Corporation (Q Corp)
9:30 - 10:15 a.m. Partnering with Patients: A Bed's Eye View
Tiffany Christensen, National Patient and Family Engagement Specialist, Author
10:15 - 10:30 a.m. Break / Networking
10:30 - 11:45 a.m. Thriving in the New Health Care Landscape
Marc Bennett, CEO, HealthInsight
11:45 a.m. - 12:15 p.m. Lunch Buffet/Networking
Susan Yates Miller, QIN Director, HealthInsight Oregon
12:15 - 1:00 p.m. Positive Psychology—Applications to Innovation and Improvement
Nicole O’Kane, PharmD, Clinical Director, HealthInsight Oregon & Rebekah Bally, Facilitation & Improvement Specialist, Q Corp
1:00 - 1:15 p.m. Plenary Closing Remarks / Transition to Afternoon Breakouts
Susan Yates Miller, QIN Director, HealthInsight Oregon
Breakout Sessions
1:15 - 2:15 p.m.
Session 1: Why Isn't Patient and Family Engagement Working?
Finding the Missing Puzzle Pieces

Training opportunity for local physicians, nurses, social workers, and other health care providers
Tiffany Christensen, National Patient and Family Engagement Specialist, Author
Session 2: Community Coordination to Improve Transitions of Care
Facilitated panel discussion across the continuum of care
Facilitator: Jennifer Wright, Project Coordinator, HealthInsight Oregon, with Panelists Mark Stevens, Division Chief of Mobile Integrated Healthcare, Tualatin Valley Fire & Rescue; Kristine Schill, Nursing Supervisor, Portland Clinic East; & Stacie Shelton, Transitions Care Coordinator, FamilyCare
Session 3: Taking a Second Step: Behavioral Health within Our Healthcare System
Responding to mental health and addiction needs
Chris Bouneff, Executive Director, National Alliance on Mental Illness (NAMI) Oregon
2:15 - 2:30 p.m. Break
Breakout Sessions
2:30 - 3:30 p.m.
Session 1: Why Isn't Patient and Family Engagement Working? Finding the Missing Puzzle Pieces
(Repeat of 1:15 session)
Tiffany Christensen, National Patient and Family Engagement Specialist, Author
Session 2: Safe Opioid Therapy Management: A Panel Discussion with Clinical Pharmacists
Laura Chan, Clinical Pharmacist, The Portland Clinic; Rachel Vossen, Ambulatory Care Pharmacist, Jackson Care Connect; & Nicole O’Kane, Clinical Director, HealthInsight Oregon

Session 3: Total Cost of Care in Action!
Update on the national project of the Regional Health Improvement Collaboratives
Meredith Roberts Tomasi, Senior Director of Programs and Operations, Q Corp
Douglas Rupp, Senior Health Care Analyst, Q Corp
3:30 - 4:00 p.m. Action Planning & Evaluations
4:00 p.m. Adjourn