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REC Helps Private Physician Practice Overcome Challenges to Meet Meaningful Use Requirements

Paige Fieldsted, Sr. Communications Specialist, HealthInsight Utah

Implementing an electronic health record (EHR) system and attesting for meaningful use can be a challenge for any practice but it can be especially challenging for a small offices. That was the case for Dr. Peter Bossart, a colorectal surgeon, who has had a private colorectal surgery practice in Salt Lake City for 25 years.

Evelyn Bossart, who manages the practice, said that implementing their EHR and beginning to attest for meaningful use required a more efficient workflow and staff dedicated to better outcomes after change was implemented.

“CMS [Centers for Medicare & Medicaid Services] mandated meeting meaningful use and businesses like ours were incentivized to recapture our expenses but the attestation process was burdensome on top of the changes we were already facing,” Evelyn said.

She said that getting help in understanding and managing all the pieces of meaningful use from Ryan Brown, project manager at HealthInsight Utah, was a crucial piece to the practice’s successful transition.

“Ryan keeps track of the changes that come down from CMS so I can focus on other practice essentials,” Evelyn said. “HealthInsight helped us maintain focus on patient care.”

One of the challenges facing the practice included being able to use the e-prescribe function in their EHR, many of their prescriptions are compounds that weren’t initially available in their EHR. But the practice was able to work with local pharmacies to make sure they could receive e-prescriptions for commonly used compounds.

“That was one of our hurdles to overcome,” Evelyn said. “That seemed to be a barrier at first and Ryan really helped us work through that and gave us tangible steps to make sure it didn’t derail implementation of the new EHR and subsequent meaningful use.”

Because of the changes made to their practice and being able to use their EHR for things like e-prescriptions Dr. Bossart’s office has attested for meaningful use the past two years and is on track to do so again in 2015. Evelyn said that with time meaningful use and using an EHR has become easier, thanks in part to the help of HealthInsight.

“Ryan, as our consultant, helped me feel like this was a manageable piece and outsourcing his knowledge and expertise was absolutely essential,” Evelyn said. “As a small business owner, I need to be very aware of the changes in the health care environment and quickly get up to speed and having a resource like Ryan was huge. He made it feel manageable.”