Skip to main content
Off canvas

HealthInsight Blog


A Tale of Two Patients


In the last two weeks, my mother and my husband had surgery. I'm happy to say that both had relatively positive experiences and outcomes. However, what was striking to me was the difference in the course of their stays.

Some background: I've been a nurse and have lived in Las Vegas for a long time. I know and work with lots of people in Nevada who:

  • Are senior executives in health care organizations
  • Are senior executives in insurance companies
  • Are skilled health care providers

Mom was having a hernia repair, a common and relatively uncomplicated procedure. And, as with most procedures, it requires coordination and communication among different disciplines and hospital departments. Despite my background and experience, I found myself:

  • Unable to get my mother answers to her questions (e.g., "Why am I getting antibiotics?")
  • Unable to get her providers the information they needed about her past medical history in a timely manner (e.g., "What were the results of the outpatient CT scan ordered by another physician?")
  • Unable to coordinate her care among providers

Continue reading
Rate this blog entry:
794 Hits
1 Comment

Dreaming of What Can Be

Woman looking up

Each year at this time, I begin humming a tune in my head by song writer Bob Franke: "Thanksgiving Eve." The simple and inspiring lyrics begin with:

It's so easy to dream of the days gone by
So hard to think of the times to come

Nostalgia for "days gone by" is part of the human condition. It helps us appreciate and commemorate the past and, hopefully, to learn and to grow. The trick is to not become stuck in this place. As my horoscope recently reminded me, fear of the unknown is part of a journey, but it shouldn't become a parking lot. This is true of our work in the health care environment. Things are changing-fast-and we can be part of crafting the journey if we can use our uncertainty to propel us forward and dream of what can be.

The song's chorus continues:

What can you do with your days
But work and hope
Let your dreams bind your work to your play

What a glorious notion: that the work you do helps fulfill your dreams. At HealthInsight we have hope for a health care system that delivers on its intrinsic promise of care. Care for those in need, who are frightened and troubled, who worry if they can continue to work and be who they have always been as they face illness and treatment in a complicated system. I see the dedication in those I work with who advocate every day for a system that puts the patient first, that delivers the safest and best quality care at a fair cost, and that contributes to individual and community well-being.

Continue reading
Rate this blog entry:
842 Hits

Fall Chili and Physical Activity

Couple walking in forest

Recently, my family and I attended a chili cook-off in our neighborhood. Although we did not win the cook-off, I'm still confident our beef-cubed chili, with just the right amount of spices, is a winner. Nevertheless, between the aromatic spells of chili, fall, pumpkins and cider, I enjoyed talking to and getting to know folks in my neighbor's backyard, many of whom I had never met.

While visiting with our neighbors, I had a conversation with a man who is a researcher at the University of Utah. He told me about a clinical trial he is working on where he is tracking the effects increased physical activity on aging. If I understood my neighbor, his main hypothesis is that increasing physical activity at any age or in any circumstance has positive health outcomes and can contribute to living longer. He mentioned various studies which are showing a link between lower hospital readmission rates and physical activity.

After my conversation, and after having indulged in several varieties of chili, I left the evening thinking of my personal need to increase physical activity and the simplicity of this health care intervention. I wondered what other information was available correlating with my neighbor's hypothesis.

Continue reading
Rate this blog entry:
881 Hits

Total Cost of Care: A vital step toward payment reform

stethoscope and money

Constant change is the "new normal" in health care, and for me, some of the most exciting changes involve redesigning the way we pay for care. Recent federal legislation and Medicare program directives have aligned the monetary stars in favor of fundamental change in provider reimbursement, emphasizing health outcomes and value over volume of services.

Public and private payers, purchasers, providers and consumers all recognize that payment reform is essential to achieve better care at lower cost. First, though, we need more comprehensive quality and cost information to make the business case for change, enhance delivery systems and measure outcomes. At the core, we need reliable, transparent data about costs and their drivers.

That's why the Network for Regional Healthcare Improvement (NRHI) was so excited to receive funding from the Robert Wood Johnson Foundation (RWJF) for a multiregional pilot initiative focused on producing, sharing and using data on the Total Cost of Care (TCoC). This initiative, launched in November 2013, has developed a standardized approach to measuring and reporting the total cost of care and resource use across regions, and has created and tested a process for benchmarking multi-payer commercial health care costs.

Continue reading
Rate this blog entry:
870 Hits

New Initiative Supporting Transition to Alternative Payment Kicks Off At HealthInsight

Doctor with clipboard

I am really excited to announce that HealthInsight was recently awarded a special innovation project as an add-on to our Quality Innovation Network - Quality Improvement Organization contract from the Centers for Medicare & Medicaid Services (CMS). The project is titled Catalyzing Complex Systems Change by Optimizing Patient Flow with the ECHO Model™. Our goal is to make it simpler for primary care practices to undergo the change needed to be successful in emerging payment models that focus on quality markers and smart spending. The project focuses on optimizing patients process (or flows), with an initial focus on annual wellness visits and follow-up sessions on chronic care management, or community referrals and end-of-life. The project will include 50 practices across Nevada, New Mexico, Oregon and Utah.

We are inviting a diverse group of primary care practices to learn together using the Extension for community Healthcare Outcomes (ECHO) model, which brings providers together using video conferencing and allows participants to learn from experts in other fields. Presenters will provide short lectures on key topics, and then participants will spend much of the ECHO session sharing the changes they made to their patient flows, including what went well and what barriers they experienced. The outcomes will initially be seen through increased claims for the target services with downstream positive impacts on health and spending. For example, claims for the Annual Wellness and Welcome to Medicare Visits should increase by at least 20 percent, along with tasks that might occur at those visits, or be triggered by them, like advanced directive use, immunizations, behavioral health screenings, cancer screenings, referral for diabetes education, etc. We also hope the patient experience is improved and the practices learn skills needed for success in the new Quality Payment Program (formerly known as MACRA) and a variety of alternative payment models. If the pilot is successful, we hope CMS will extend funding, beyond the initial two years, so we can add in other patient flows such as care across the continuum, acute and urgent care, and complex patient care.

Continue reading
Rate this blog entry:
902 Hits

Try a Little Mindfulness


I like to think I have an analytical mind. I've built a career in accounting and finance, with side interests in technology and programming, and I've worked with health-related organizations for a number of years. Given that context, what I'm about to share may come as a surprise.

Daily meditation has had a greater impact on my wellbeing than any pharmaceutical drug or diagnostic test. It has also been a valuable resource in my professional life. Best of all, it costs nothing but my own time and dedication.

In our quest for the "quick fix," we may overlook the power of mindfulness. As often as we talk about engaging patients in their own care, we may not recognize the potential for healing within ourselves.

Migraines and epilepsy have run in my family. I was young when my migraines began, and I was given opioids to treat them from age 12 on. Sometimes I had to visit the emergency room for higher doses of morphine to find pain relief. My epilepsy required me to undergo semiannual electroencephalograms (EEGs) to maintain my driver's license, and to take medications that had negative effects on my personality. Yet all of this seemed normal and sustainable until I found a better solution.

Continue reading
Rate this blog entry:
843 Hits
1 Comment

Board Retreat - Value and the Voice of the Patient

Three Generation Family In Park

On Oct. 6-8, HealthInsight held our annual Board of Directors Retreat in beautiful Deer Valley, Utah. The meetings brought together board members and leadership from our four state-based affiliates in Nevada, New Mexico, Oregon and Utah, along with our two End-Stage Renal Disease Network affiliates in Southern California and the Northwest. Two main threads wove together the variety of presentations, panels and discussions: value in health care and the voice of the patient.

Jean Moody-Williams, the Deputy Director of the Center for Clinical Standards and Quality at the Centers for Medicare & Medicaid Services (CMS), encouraged our board and leadership when she said that as part of the push that CMS is making towards quality and value in the health care system, Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) will be helping to lead and support patients and families, along with the providers we serve. She shared a very personal and touching story of her mother's battle near the end of life and her desire to see her experience used to motivate providers and stakeholders. "Patients at the center of care is better care," shared Jean Moody-Williams. "As part of the move to value, all stakeholders in the health care system need to be concerned with moving beyond patient attribution and reaching for true patient engagement and patient motivation."

Karen Feinstein, founder and president of the Jewish Health Foundation addressed how HealthInsight, in our role as a regional health improvement collaborative, along with other members of the Network for Regional Health Improvement, are working to convene stakeholders to take on issues to increase the value of health care in our communities. Our greatest value is in partnering together with others that share our vision to drive improvements at the community level.

Continue reading
Rate this blog entry:
781 Hits

Blockchains and Health Care

Computers and People Connected

As the CIO for HealthInsight, I'm often researching new tools and technology to help keep our organization secure. The further immersed in health care data research I become the more I hear the following words repeated over and over: data management, interoperability and security. Nobody wants to become the next news story about a security breach or data exposure, and with ever increasing public scrutiny, neither do the businesses housing the data. Patients, on the other hand, also want their data protected and available to their physicians when needed most.

What is one way health care can go about protecting all of this data? Enter the blockchain.

A blockchain, in its most basic definition, is a distributed database that provides a semi-public record of digital interactions - like pages in a book, sequentially ordered with information about itself and links to previous pages. Perhaps another way to visualize it would be to think about how some people balance their bank accounts with written ledgers. In this case, all of the expenses would be tracked by the owner and then copied instantaneously to a small number of identical copies across the internet. Having multiple copies makes it more difficult for hackers and thieves to gain access to the data or corrupt it through encryption.

So how do blockchains apply to your health care?

Continue reading
Rate this blog entry:
739 Hits

Sustaining Medicare into the Future

Group of Seniors

Fifty years ago this summer (1966), the federal Medicare program was born. For the very first time, guaranteed health insurance coverage and benefits were in place for seniors 65 and older. To date, nearly 140 million Americans–retired or disabled–have relied on the retirement security and benefits of Medicare. Few would disagree that this program has blessed the lives of our parents/grandparents and markedly reduced the poverty rate among seniors. If you are a baby boomer like I am, you also recognize the fact that Medicare will need to play a vital part in our strategies to not only survive, but to enjoy our retirement years.

Fast forward to 2016: Medicare's sustainability and future success in providing health care coverage and access will be challenged by some serious, growing fiscal concerns. One might call the drivers of these concerns "inconvenient trends". They include:

Continue reading
Rate this blog entry:
831 Hits
1 Comment

Desperately Seeking Support: Motivating Myself and the Link to Active Involvement in Health

Couple on bikes

I like "to do" lists. I was reminded of that last weekend as I was planning a remodel of my bathroom. This is a change I have been thinking about for a while – nearly two years, actually – ever since I purchased the vanity. I know it needs to happen. I know what's involved, as I've done it before. I'm in charge. So, why have I waited so long?

That process got me thinking about motivation and a term we have been talking about at HealthInsight: patient activation. There is actually a way to measure patient activation and it is the basis of many self-management programs for diabetes and other chronic diseases that we are involved in.

Designed for persons with chronic conditions, the Patient Activation Measure (PAM) is a 13-item scale that asks people about their beliefs, knowledge and confidence for engaging in health behaviors and then assigns them to one of four levels:

Continue reading
Rate this blog entry:
1162 Hits

Subscribe to the HealthInsight Blog