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Wyatt Packer joined HealthInsight in October of 2008 and is currently the Vice President, Utah Operations. Mr. Packer has also worked as the Health IT Operations Director, Utah - manager of the Utah HIT Regional Extension Center (REC) team, and prior as a Project Coordinator on the Physician Office Quality and Technology (POQT) team. Wyatt has a Master of Health Administration as well as a BA in Information Systems & Technology. Prior to joining HealthInsight, Mr. Packer was working as the Director of Data Integration Services for a software vendor in the telecommunications industry. He also worked as a project manager for over 10 years.

Keeping You Updated: Working Toward a Transparent Health Care System

Provider taking blood pressure

Encouraging, creating and improving transparency in health care is a priority for us here at HealthInsight. So much so that transparency is a major part of our Ends policies that guide and direct the work we do here. Transparency in health care means having the right information available to the right people when they need it.

As part of the work to create a transparent health care system, we have created and worked to continually improve our UtahHealthScape website. Late last year, the website underwent a major renovation, which included reworking the look and feel of the site, improving mobile optimization and adding new data to better serve patients, providers, health care facilities and the community in general.

UtahHealthScape is continually being updated to better serve our community. Data from the Centers for Medicare & Medicaid Services Nursing Home Compare, Home Health Compare and Hospital Compare has been updated and added to UtahHealthScape. We have also added locally sourced information about HealthInsight Quality Awards, Community Health Information Exchange (cHIE) participation and nursing home participation in a community coalition to reduce potential adverse drug events for new patients.

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Board Retreat - Value and the Voice of the Patient

Three Generation Family In Park

On Oct. 6-8, HealthInsight held our annual Board of Directors Retreat in beautiful Deer Valley, Utah. The meetings brought together board members and leadership from our four state-based affiliates in Nevada, New Mexico, Oregon and Utah, along with our two End-Stage Renal Disease Network affiliates in Southern California and the Northwest. Two main threads wove together the variety of presentations, panels and discussions: value in health care and the voice of the patient.

Jean Moody-Williams, the Deputy Director of the Center for Clinical Standards and Quality at the Centers for Medicare & Medicaid Services (CMS), encouraged our board and leadership when she said that as part of the push that CMS is making towards quality and value in the health care system, Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) will be helping to lead and support patients and families, along with the providers we serve. She shared a very personal and touching story of her mother's battle near the end of life and her desire to see her experience used to motivate providers and stakeholders. "Patients at the center of care is better care," shared Jean Moody-Williams. "As part of the move to value, all stakeholders in the health care system need to be concerned with moving beyond patient attribution and reaching for true patient engagement and patient motivation."

Karen Feinstein, founder and president of the Jewish Health Foundation addressed how HealthInsight, in our role as a regional health improvement collaborative, along with other members of the Network for Regional Health Improvement, are working to convene stakeholders to take on issues to increase the value of health care in our communities. Our greatest value is in partnering together with others that share our vision to drive improvements at the community level.

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Football Lessons on Leadership from Peyton Manning

Peyton Manning

I had the privilege of being in attendance at the annual conference of the Health Information Management System Society (#HIMSS16) in Las Vegas a few weeks ago when Super Bowl Champion Peyton Manning gave the closing keynote address. He shared insightful personal stories that resonated with health care transformation, involving leadership and teamwork. His perspective as a leader on the football field can help us as we consider what it takes to be successful teams and leaders in health care today.

He started by sharing that he felt that he could relate to the crowd of Health IT professionals in the room: "both football and health care require leadership in a world that spins on an axis and is constantly throwing hurricanes at us." He explained that the new word for nimble is pivot. He said "Pivot is the ability to change strategy without changing or losing the vision; being nimble to take whatever is thrown at you."

He shared how it felt to be learning on the run as he started out in the NFL. Peyton humbly shared that he set the single season record for most interceptions by a rookie quarterback. He joked that he is "still pulling for someone to break that record!"

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Celebrating 10 Years of National Health IT Week: A Look at How Far We’ve Come

Doctor with Laptop Computer

I recently caught up to an excellent blog post by Dr. John Halamka, Trajectory not Position, in which he reminds us of the significant progress that has been made in health information technology (HIT) in the past 10 years:

"My view is that we must believe in incremental progress, communicate broadly, and focus on our trajectory not our position."

"At age 53, my personal medical data is electronic. That was not true when I was 43."

"At age 22, my daughter has never encountered a paper-based record as an adult. She has always had access to 100% of her healthcare data on her iPhone. That was certainly not the case for me."

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Delivering Widespread Improvement in Health Care through Learning and Action Networks

Participants taking notes

There are many ideas, interventions and literature on evidence-based practices that have been effective in delivering quality care. However, the challenge is sharing these practices among health care providers to make the care experience better for every patient. How can providers share their experiences and learn from others' experiences to improve care instead of reinventing the wheel or continuing ineffective practices?

HealthInsight is convening Learning and Action Networks (LANs) as a forum that brings together stakeholders, providers and improvement experts in an "all-teach, all-learn" model that encourages peer sharing, rapid testing of change ideas, and support for adaptation and spread of successful improvements. The goal of a LAN is to bring providers and community partners together to:

  • Create a forum for sharing of best practices
  • Develop an action plan to overcoming barriers and problems for improving quality processes and outcomes, demonstrated through quality measures
  • Offer resources to providers to assist in improvement efforts (such as webinars, clinician tool kits, meetings and best practice advice from successful clinicians and facilities, along with subject matter experts)
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Shared Nationwide Interoperability Roadmap: The Journey to Better Health and Care

The Shared Nationwide Interoperability Roadmap

I have to admit, I am a self-described health information technology (HIT) geek. I recognize that health IT may not be interesting to most people, but for those of us entrenched in the field of health care system transformation - it is fascinating!

Recently, the Office of the National Coordinator for Health IT (ONC) published the Shared Nationwide Interoperability Roadmap. I found this one-page depiction of where we are currently and where ONC envisions this nation going as very readable and digestible. The infographic provides some excellent statistics that just a few years ago seemed unreachable: 94 percent and 78 percent adoption of electronic systems in nonfederal acute care hospitals and physician offices, respectively; and 62 percent of hospitals electronically exchanged health information with providers outside their system. These are excellent markers!

In fact, the HIT landscape has changed significantly from 2004 when President Bush laid out his vision of widespread electronic health record (EHR) adoption. He stated, "the federal government must create the incentives for health care providers involved with the federal government to use medical records, and in doing so, will go a long way toward introducing IT, information technology, into a part of medicine that desperately needs it."

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Improving Care Coordination with Health Information Technology

EHR Doctors

Coordination of patient care across the continuum of the health care system has risen to the top of national discussions. Significant federal dollars are being invested into interventions at community levels to coordinate patient care more effectively and to create a certain level of interoperability between electronic systems carrying patient data critical to that care. At HealthInsight, we are committed to supporting health care providers and our communities in this coordination to improve the overall quality of patient care, and we have recognized the value of health information technology (HIT) as a mechanism for effective coordination.

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HealthInsight’s REC Supporting Transformation to Patient-Centered Care

Doctor With Laptop

HealthInsight, serving as the Regional Extension Center (REC) for Health Information Technology (HIT) in Nevada and Utah, and previously serving as a subcontractor for the REC in New Mexico, has succeeded in bringing nearly 1,700 providers and small hospitals to Meaningful Use of electronic health records (EHRs).

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Do My PART: Activating Patients and Families to Avoid Hospital Readmissions

iStock  000010583829MediumCaring for a loved one in the hospital can be an overwhelming experience. Sometimes patients and their families may not feel ready to leave the hospital for another care setting or home. They may not be fully aware of their care plan or the critical role they play in staying healthy once they are discharged.

 

HealthInsight has recently begun work on an initiative to help patients and families take steps to improve the hospital discharge process and transitions from hospital to home. The Do My PART initiative is funded by Medicare and is an extension of work we have been doing to improve care transitions over the past few years. Do My PART is a cooperative effort by the three HealthInsight states of Nevada, New Mexico and Utah.

 

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